TERMS & CONDITIONS
GOODS refers to any tent and furnishings, equipment, accessories and any other materials that are hired out and belong to Glampr.
RENTAL PERIOD refers to the term of hire set out in the booking confirmation.
BOOKING refers to the contract the client has entered into with Glampr.
CLIENT refers to the individual or company who is named on the booking agreement. The client must be over 18 years of age and Glampr has the right to request formal identification to confirm the age.
GUEST refers to anyone who uses the goods during the rental period.
GLAMPR refers to Paul Elliott trading as Glampr, ABN 13 571 559 320 and any person acting on behalf of and with the authority of Glampr.
GOODS AND SERVICES TAX (GST) has the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
1.1 A booking is not confirmed until a deposit has been received by Glampr and a confirmation email has been sent to the client. Glampr will not recognise any verbal agreements.
1.2 All bookings are subject to the approval of Glampr (and at Glampr’s sole discretion), and any booking may be refused and/or cancelled, without any reason in any circumstances, regardless of whether any amounts have been paid.
1.3 Upon payment of the deposit the client is deemed to have agreed to all of Glampr's terms and conditions. If any clause is deemed to be invalid it will not affect the rest of the terms and conditions.
1.4 All goods hired remain the property of Glampr and must not be sub-hired under any circumstances.
1.5 Prior to the commencement of the rental period Glampr will deliver and set up all goods so that they are prepared and ready for use. Goods will then be packed away and removed by Glampr following the completion of the rental period.
1.6 Check-in time is 2pm and Check-out time is 10am unless otherwise stated by Glampr at the time of booking.
1.7 Rental periods can be extended at Glampr's discretion providing operational requirements allow it and providing the client pays for the extension in full at the time of requesting it.
1.8 If goods are not made available to Glampr at the arranged end time of the rental period further fees may be applied at Glampr's discretion and Glampr has the right to enter the location and to take back the goods.
1.9 Clients and all guests are advised to take out adequate travel insurance for the duration of the rental period.
1.10 Any special offers advertised must be requested at the time of booking, are subject to availability and are applied at Glampr's discretion. Public holiday weekends are excluded.
1.11 The client agrees to provide Glampr with a security/damage deposit specified on the invoice but not less than $100 per tent or credit card details to be served as a security to fulfil any obligations under this agreement. For that purpose, the client authorises Glampr to retain the security/damage deposit or to charge the credit card used to place this booking for any damages caused to Glampr by the client or if the client breaches any part of this agreement.
2.1 The client accepts that Glampr may change the goods or specifications of the goods at any stage prior to the rental period commencing without consulting the client as long as Glampr believes the modification will not adversely affect the performance of the goods or the overall experience of the guests.
3. Acceptable use of tents
3.1 Smoking and the use of naked flames in the tents is strictly forbidden.
3.2 Stoves supplied with the kitchen packs must not be used inside the tents under any circumstances.
3.3 Any use of naked flames in the vicinity of the tent is done so entirely at the client's own risk. The client will be liable for any damage caused by fire.
3.4 Animals are not allowed in any tents under any circumstances.
3.5 Only heating appliances supplied by Glampr may be used inside the tents unless written permission is given by Glampr prior to the rental period commencing.
3.6 All rubbish should be cleared from the tent and camping area prior to leaving and placed into the bins on the campsite or taken away if there are no on-site bins.
3.7 All goods should be left in a clean and tidy condition. If kitchen equipment has been hired it should be cleaned and tidied prior to leaving.
3.8 Glampr has the right to claim extra cleaning fees of their discretion from the client if tents are left in an unacceptable condition.
3.9 Combination padlocks will be supplied with all tents erected at public campgrounds and the code will be sent to the client with the booking confirmation.
3.10 The tents must be secured with the padlock at all times that the tents are left unattended. The client is liable for any losses that occur as a result of leaving a tent unsecured.
3.11 Tent doors and windows must be fully zipped closed when the tent is unattended and upon departure or the damage deposit will be forfeited.
4. Sites and third-party companies
4.1 If using a site that is not one of Glampr's recommended sites, it must have clear access for a heavy vehicle, it must be relatively flat and well drained. The client will be liable for any losses caused to Glampr due to inappropriate land use or the failure of the client to warn Glampr of any potential hazards to persons or property.
4.2 Glampr reserves the right to refuse to erect tents or discontinue installation of goods on land that it deems unsuitable. In this event this agreement will be terminated and the client shall have no claim whatsoever against Glampr. Glampr is entitled to recover its reasonable costs incurred attempting to install the goods under this clause.
4.3 It is the client's responsibility to arrange access for the disabled and emergency services.
4.4 Any booked goods that cannot be utilised due to incorrect land measurements/space available will still be charged at their normal hire rate.
4.5 The client is responsible for obtaining permission or permits required for the use of tents on private land.
4.6 If the distance between the car park and the tent site is longer than 20 metres Glampr may apply a surcharge at their discretion.
4.7 Glampr does not accept any responsibility for the camp sites that it recommends or the third-party companies that it works alongside. Any issues regarding these third-party companies must be taken up with the owners.
4.8 Should a campground/location become unavailable after a booking is made for whatever reason, it is the client’s responsibility to arrange an alternate location at which Glampr can install the hired goods. Glampr is under no obligation to issue a refund or a postponement should a campground/location become unavailable after a booking is made.
4.9 If a total fire ban is in place at your camp site restricting the use of a gas stove which has been hired as part of a kitchen pack, no refund will be given.
5. Client's obligations
5.1 The client acknowledges that occupancy is not to exceed the maximum number of guests per tent as indicated in the booking confirmation.
5.2 The client must examine the goods at the earliest opportunity to make sure that they are in acceptable condition, fit for purpose and fulfil the requirements set out in the booking confirmation. The client agrees that they will not rely on the skill and judgement of any Glampr employee in regard to the suitability of the goods and the preparation of the goods for their intended purpose.
5.3 The client is responsible for making sure that the goods are protected from theft and damage and that all guests treat the goods in a respectable manner. Glampr has the right to refuse hire or use of goods to any guest.
5.4 The structure of the tents should not be adjusted and nothing should be hung from the poles or walls of the tents without permission from Glampr.
5.5 No repair, maintenance or modification should be carried out on the tents without written consent from Glampr.
5.6 Details of any branding that is to be applied to the goods must be declared to Glampr who have the right to refuse such branding at their discretion.
5.7 Any damages, structural failings or hazards must be reported to Glampr immediately and under no circumstances should the guest attempt to rectify any such issues themselves.
6. Client's warranties
6.1 The client warrants that all details given at the time of booking are correct. If any details (including but not limited to business practice, name, address, phone number, payment details) change prior to the rental period commencing the client must inform Glampr as soon as possible. The client shall be liable for any loss incurred by Glampr as a result of their failure to comply with this clause.
6.2 The client warrants that no laws or third-party rights will be violated by the use of the goods, or in connection with the use of the goods, during the rental period.
7. Payment of Fees and other charges
7.1 A minimum deposit of 50% of the total fee is to be paid at the time of booking and a booking is only confirmed when the deposit has been received by Glampr. The deposit will be refunded in full to the client if the booking is cancelled more than 21 days prior to the proposed hire period (less 2.5% banking fee). If payment was made via credit card it can take up to 30 days for the refund to appear on the statement, depending on the card provider. The deposit amount may be changed by Glampr in certain situations depending on the degree of risk involved to the equipment during the booking period.
7.2 The client agrees to provide Glampr with credit card details at the time of booking to serve as a security to fulfil any of the client's obligations under this agreement. For that purpose, the client authorises Glampr to charge the credit card for any damages caused to Glampr by the breach of any part of this agreement. Any charges made will be fully itemised to the client.
7.3 The remaining balance must then be paid to Glampr no later than 21 days prior to the commencement of the rental period.
7.4 Any bookings made that are within 21 days of the commencement date must be paid in full at the time of booking. This payment is non-refundable.
7.5 The client agrees that if the funds have not cleared in Glampr's bank account prior to rental period commencing, the goods will not be delivered.
7.6 All prices are inclusive of 10% GST unless otherwise stated.
7.7 Payment of fees can be made by Square, Credit Card or direct bank deposit.
7.8 The client is responsible for the costs of repairing or replacing damaged hired goods.
7.9 Glampr reserves the right to apply interest at the General Interest Charge applied by the ATO (which is currently a rate of 9.15% per annum) to all tax invoices that are more than 30 days overdue.
7.10 Where payment remains outstanding for more than 30 days, Glampr reserves the right to assign any debts payable to it to a third party without consultation with the Client.
7.11 Where any monies owing on tax invoices issued by Glampr remain outstanding, the Client shall indemnify Glampr from and against all costs and disbursements incurred by Glampr in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Glampr collection agency costs, and bank dishonour fees).
8. For group bookings of 5 or more tents:
8.1 A holding fee of $1000 is to be paid at the time of booking and a booking is only confirmed when the holding fee has been received by Glampr. The $1000 holding fee will be forfeited in full by the client if the booking is cancelled at any stage prior to the proposed hire period. The $1000 holding fee will also act as security bond against loss/damage to Glampr property and will be released to the client following the event providing all property is returned in 'as hired' condition. The holding fee amount may be changed by Glampr in certain situations depending on the degree of risk involved to the equipment during the booking period.
8.2 The balance for the tents booked must then be paid to Glampr no later than 21 days prior to the commencement of the rental period.
8.3 Any bookings made that are within 21 days of the commencement date must be paid in full at the time of booking. This payment is non-refundable.
9. Cancellation and Early Termination
9.1 In the event that a booking is cancelled a refund will be given according to the below rules:
(i) A full refund (less a 2.5% banking fee) will be given if the booking is cancelled more than 21 days prior to the commencement of the rental period. For group bookings of 5 or more tents, the $1000 holding fee will be forfeited by the client and the remainder of any further payments will be refunded by Glampr.
(ii) No refund will be given if the booking is cancelled within 21 days of the commencement date of the rental period.
9.2 No refund will be given if the client terminates the rental period early under any circumstances.
9.3 In the event of adverse weather conditions, Glampr will make every effort to fulfil any accepted bookings up to the point that it deems installation may be impossible or unsafe. Glampr shall under no circumstances be liable to the client for any delay, defective or non-performance under this agreement as a result of adverse weather conditions.
9.4 If an installation has to be postponed due to a Force Majeure, heavy winds, rain or other adverse weather conditions making tent erection impossible and/or unsafe, Glampr will notify the client at the earliest opportunity and an alternative date will be offered to the client. Glampr will try to accommodate the client’s needs as far as is practicable however Glampr is under no obligation to offer a refund for the stay.
9.5 In the event of adverse weather conditions (including forecast winds above 30km/h), Glampr reserves the right to either postpone or cancel the installation due to workplace health and safety concerns. Glampr shall under no circumstances be liable to the client for any delay, defective or non-performance under this Agreement as a result of adverse weather conditions. In the event of adverse weather, Glampr reserves the right to determine whether installation shall continue, if Glampr determines that, for safety reasons, the installation shall not continue, this agreement will be terminated and the client shall have no claim whatsoever against Glampr. Glampr is entitled to recover its reasonable costs incurred attempting to install the Goods under this clause.
9.6 Should a campground/location become unavailable after a booking is made for whatever reason, it is the client’s responsibility to arrange an alternate location at which Glampr can install the hired goods. Glampr is under no obligation to issue a refund or a postponement within 21 days of the commencement date should a campground/location become unavailable.
9.7 Glampr may choose to cancel a booking at any time in writing. Notice will be given of the cancellation and a full refund given. Glampr takes no responsibility for any subsequent losses incurred by the client in this situation as long as the client has been fully reimbursed.
9.8 Glampr recommends all clients and guests take out adequate travel insurance to protect themselves in these events and all other provisions of this agreement.
10. Damage, Accidents, Malicious damage, Theft
10.1 In the event of any theft of goods or damages caused by a third party during the rental period the client must report the incident to the police and provide Glampr with a police reference number within 24 hours.
10.2 During the rental period the client is responsible for all goods supplied to them. Glampr will recoup all costs involved in replacing, fixing or cleaning goods that have been damaged or lost from the client no matter how such damage or loss may have been caused.
10.3 At the end of the rental period goods must be left in the condition that they were originally hired in excluding normal wear and tear which will be specified by Glampr.
10.4 Glampr will not be liable for any losses that occur with the goods from accidents, loss or malicious damage.
10.5 The client will not be entitled to any refund of hire fees should the goods become damaged or lost as a result of theft, accidents, malicious damage or loss.
10.6 If the goods become damaged or unavailable due to negligence or malicious damage by the guests the client will be required to pay Glampr the hire fee for the whole period that the goods are unavailable or unusable.
10.7 Where installation takes place on a client’s property, the client is responsible for notifying Glampr of any conditions that could reasonably be considered to constitute a hazard to installation. Where the client fails to give such notice and Glampr property is damaged as a result, the client will be responsible for the cost of such damage.
11. Personal property
11.1 Glampr will not take any responsibility under any circumstances for the personal possessions of the guests during the rental period. Any possessions left unattended in the tents are done so entirely at the guest's own risk.
12.1 Glampr will at all times be covered by a general insurance policy to protect against (but not limited to) third-party risk, public liability, product liability, damage and destruction.
12.2 The client may take out their own insurance policies or ask Glampr to extend theirs in certain situations. The client will be responsible for paying any excess insurance costs above Glampr's general insurance policy.
12.3 The risk for any exclusions under Glampr’s insurance passes to the client on delivery of the Equipment. These exclusions include (but are not limited to):
(i) Insurance excess.
(ii) Unexplained disappearance of any goods belonging to Glampr.
(iii) Acts of fraud or dishonesty on behalf of the client or guests.
(iv) Breach of Glampr terms and conditions causing the insurance policy to be invalidated.
(v) Failure to report the loss, damage or theft of any goods to Glampr within 24 hours.
13. Liability to third parties
13.1 The client hereby releases Glampr from, and agrees to indemnify Glampr in respect of any third party claims, action, suits, demands, costs and expenses for damage or injury to person or property arising directly or indirectly out of the hire or use of the goods by the client or any third party using the goods during the rental period, or these terms and conditions.
13.2 Glampr will not be responsible for and the client will indemnify Glampr against all claims for the injury to persons or loss or damage to property howsoever caused unless it be proved that such injury or damage was caused by negligence of Glampr.
14. Force Majeure
14.1 While every effort will be made by Glampr to fulfil the needs of our guests, Glampr will not be liable for any Act of God including but not limited to fire, flood, storm or natural disaster; War, civil war, sabotage or act of terrorism; Government sanction, embargo, import or export regulation or order; labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services. Requisitioning storage of material, transport or labour or any other cause beyond the control of Glampr. (See also 9.5)
15. Gift Vouchers
15.1 Glampr Gift Vouchers must be booked and taken within 12 months of purchase.
15.2 Gift Vouchers purchased on or after April 1st 2018 will remain valid for 36 months from the date of purchase subject to the following;
If the Gift Voucher is not used within 12 months, the amount paid for the voucher will be preserved for a further 24 months but Glampr will not be obliged to offer the product at the same price.
After 12 months, if the price of the product has increased, an additional amount will need to be paid at the time of booking.
After 12 months, if the product is no longer available, a credit will be provided for the amount paid for the voucher.
15.3 Once a Gift Voucher has expired Glampr is under no obligation to offer an extension.
15.4 Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Glampr.
15.5 The expiry date is clearly displayed on all Gift Vouchers. Vouchers purchased on or after April 1st 2018 will have an expiry date of 36 months.
15.6 Gift Vouchers purchased prior to 1st April 2018 must be used within 12 months of purchase.
15.7 Gift Vouchers purchased on or after 1st April 2018 must be used within 36 months of purchase
16.1 If the NSW government imposes mandatory restrictions which prevent Glampr from providing its service to the client, Glampr will offer a postponement of the booking for up to 3 months at no charge to the client.
16.2 Glampr confirms that all stock is also rotated to ensure maximum time between hires as an additional precaution. Glampr confirms that all staff are covid-19 symptom free and practicing regular hand sanitising and social distancing where possible during tent construction.
16.3 If the client or any other guest is experiencing symptoms of Covid-19 in the days leading up to your Glampr booking, they must contact Glampr immediately to discuss options.
16.4 If the client are awaiting test results or have been advised to self-isolate during the hire dates, the client must inform Glampr and may be entitled to a postponement of your booking.
16.5 It is a condition of hire that the client and any other guests who will be using the Glampr facilities are covid-19 symptom free at the time of your booking.
17. Governing Law
This agreement will be governed by the law of New South Wales, Australia.